Read 10 most frequently asked questions from owners just beginning their carsharing journeys in the UK.
Understanding the rental price
Introduction to Smart Pricing
Smart Pricing increases your earnings and saves you time. Sound impossible? Read on to find out all about this free feature, and how to make the most of it.
The Getaround Owner’s Commitment to Quality Standards
Renting out your car on Getaround is a smart way to earn money, and it can also be an incredibly rewarding experience for both you and drivers.
To ensure that our customers enjoy their trips and appreciate the Getaround experience, we ask our owners to commit to certain quality standards. After all, satisfied customers become repeat customers.
Our Commitment to Quality Standards is explained in more detail below.
Listing appeal
Photos
Photos are the first thing customers notice when choosing a car. They make a huge difference in the performance of your listing. Make sure to follow our guidelines and photo recommendations in your car photo dashboard.
Description
Provide a clear and honest description about your car. No need to add too many details unless you need to share specific instructions.
Address
Your listing address must be the actual address where your car will be accessible, whether or not you use the Getaround Connect technology. For all trips, customers should never have to walk more than 400m away from the address specified in your listing. For a trip with Getaround Connect, specify if your car will be parked in a private parking or in a public area.
Price
We strongly suggest that you use our variable pricing feature to optimise your earnings. You shouldn’t charge anything extra on top of the price indicated on your listing.
Owner reliability
Cancellations
Never cancel a booking unless you can find an alternative solution for your customer. There’s nothing worse than having to look for a last-minute solution when your trip has been cancelled.
Behaviour
Always be courteous when talking with your customers. Be respectful and feel free to report any bad behaviour to us -- we’ll step in to assist if you’re having a dispute with a driver.
Trip experience
Safety
Always provide a safe and well-maintained car to your customers. Comply with all the mandatory inspections and carefully check all basic safety elements (liquid levels, tire pressure, lights, etc.).
Instructions
Make Check-in / Check-out instructions clear and detailed so your customers can easily find and return your car without worry. Ask yourself what they absolutely need to know to be able to access your car.
Cleanliness
Always provide a clean car (exterior and interior). If you’re using Getaround Connect, make sure to visit your car every 3 to 4 trips to make sure it’s still clean. You can even provide a small car vacuum in the trunk of your car, indicating in your return instructions that drivers should use it at the end of their trip. You can also report drivers who return your car dirty, so we can apply cleaning fees if necessary.
These standards provide the foundation of the incredible experience we aim to provide to all Getaround customers.
We count on all of our owner-partners to respect and commit to these standards, with the eventual reward of consistent revenues and a successful business on the Getaround platform.
How pricing works on Getaround
The ideal price for your listing is not too high, but not so low that it reduces your earnings. We’ve made it easy for you to set prices that are both fair and competitive.
How to create the perfect listing
To maximise your earnings, your car needs to be booked as often as possible. Here are 4 crucial steps for creating a listing that entices drivers to book your car.
Introduction to Instant Booking
Instant Booking makes cars on Getaround available to book immediately, which saves time for both drivers and owners. Find out more about how it works.